Troubleshooting

The messages you are most likely to meet, what they mean and what to do. They are grouped by where you see them.

Signing in

Message	What it means	What to do
User ID is required. / Password is required. / Mobile number is required.	A field is empty.	Fill it in.
Login Failed – Error : Invalid User ID or Password.	The user ID or the password is wrong.	Check both – the eye icon shows the password. If you cannot remember it, use Forgot your password? – see Signing in.
Login Failed – This Mobile Number is not yet Registered.	No employee has this number.	Check the number and the country code. If it is right, ask HR to add you or to correct your number in Employee.
Login Failed – Error : Invalid OTP	The six-digit code is wrong or has expired.	Type it again, or use Resend code and wait for the new one.
Enter a valid email address.	The address in Forgot password is not an e-mail address.	Correct it.
This QR code has expired.	The QR code is only valid for about two minutes.	Click Generate new code and scan the new one.

Lists and reports

What you see	What it means	What to do
To Search for results – Choose … then click View	The page waits for you; it loads nothing by itself.	Choose the filters and click View (or Generate, Show attendance).
Pick an employee from search suggestions.	You typed a name but did not pick one from the list.	Type at least three characters, wait for the suggestions and click the person.
No data found for this query	The filters match nothing.	Widen the filters – another date range, All locations.
Request failed – Could not read the server response.	The server answered with an error.	Try again in a minute. If it keeps happening, tell your TimeMarkr contact which page you were on.
A table is cut off at the right	The table is wider than the window.	Scroll it sideways, or make the window wider.

Saving things

Message	What it means	What to do
A field turns red with "… is required."	A required field (marked *) is empty.	Fill it in; nothing is saved until the form is complete.
Duplicate entry detected … This record already exists.	The name is already taken – also by something you deleted earlier.	Use another name.
Default Annual Count must be greater than zero.	A leave type needs at least one day a year.	Enter a count above zero – see Leaves.
Claim amount cannot be more than the bill amount	An expense item claims more than its bill.	Lower the claim or correct the bill amount – see Reimbursement.
Update Employee Status failed	The server did not change the employee's status.	Nothing was changed. Quote the employee id in the message to support – see Employee.

Attendance corrections

What you see	What it means	What to do
This day has not happened yet	A correction cannot be raised for a future date.	Wait until the day has passed.
Waiting for HR to review your request	A correction for that day is already pending.	Wait for HR – see Punch Correction.
A correction was already approved	A day with an approved correction accepts no more.	Ask HR to review the day.

Notifications

What you see	What to do
Notify Me is greyed out and says Blocked by your browser.	Open the browser's settings for this site and allow notifications, then reload – see Your account menu.
A reminder did not pop up	Reminders reach an open TimeMarkr tab; allow browser notifications to receive them when it is closed – see My Reminders.

Still stuck?

Tell your HR team what you were doing and the exact words of the message. If you are HR, tell your TimeMarkr contact, with the page, the time and what you clicked.

Related: Signing in · Finding your way around